It's not accepting my username and password, what am I doing wrong?
If you are trying to log in using your David Cook Official forum username and password, that will not work; a new account is required here.
If you have already created a new account here, and are having log in issues, try resetting your password. If you continue to have issues, please contact us.
Why haven't I received a confirmation email after registering / ordering?
Please check your spam folder - 99% of the time, you will find it there. If not, check your account; it may be that you entered your email address incorrectly. If you still have problems, please contact us.
Why can't I view all of David's updates?
In order to view David's exclusive updates (each will be tagged with a closed blue padlock) you need to have an account and have pre-ordered. If you have have not yet registered, click here to create an account or register when you pre-order. If you have registered and have placed a pre-order, be sure to log in. If you still have problems, please contact us.
Is it ever OK to share content from one of David's exclusive updates?
The only time it is OK to share content from one of David's exclusive updates (each will be tagged with a closed blue padlock) is after that content has been shared publicly on the David Cook Official Homepage, Twitter, Facebook or Instagram (this may happen for content such as reveals of cover art or tracklist, etc., but only after an exclusivity period).
The item was available when I added it to my cart, why was it then unavailable when I went to pay for it?!
There is no hold on any item until you reach the payment method page during checkout, when your cart will be check against items available. If the item is still available, then it will be held for you while you complete payment. If the item has become unavailable, then you will get an error message. If payment fails, then the hold is released.
What forms of payment do you accept?
VISA®, MasterCard®, Amex®, PayPal®/Venmo® and Apple Pay®.
Will my form of payment be charged right away?
Yes, per our Terms of Service, you understand that all products or services made available through this website are being offered as part of a pre-order campaign. By submitting an order through this website, you agree to pay in advance the price of the product(s) or service(s) ordered, plus any applicable taxes, shipping and handling and/or other charges. Products or services available through this website are subject to return or exchange only in accordance with our Refund Policy.
How will the transaction show on my credit card / bank statement?
SP * ANALOGHEARTMUSIC
When can I expect my order to be fulfilled?
All pre-ordered items will be fulfilled by or before the week of release, but are not guaranteed to arrive on the release date (2/12/21, subject to change). Any additional item(s) ordered with the pre-order EP will be held and shipped together with the EP. Please check item descriptions and our Shipping Policy for more information.
You will be notified by email when your order has been fulfilled, partially or fully, and will be provided with tracking information where applicable.
Items in your order that require shipping are then subject to the USPS (United States Postal Service) or UPS (United Parcel Service) shipping method that you selected at checkout. Estimated shipping times by these providers are as follows (subject to change and variables):
1-3 business days
UPS Next Day Air®
Next business day; typically by 10:30 am
UPS 2nd Day Air®
2 business days; typically by end of day
UPS 3 Day Select®
3 business days; typically by end of day
UPS Worldwide Saver®
Delivery by end of day: next business day delivery to Canada and Mexico; 2 business days to Europe and Latin America; 2-3 business days to Asia
UPS Standard® to Canada & Mexico
3+ business days
Priority Mail Express International®
3–5 business days
Priority Mail International®
6–10 business days